Refund Policy
1. General Policy
Due to the digital nature of our products, all sales are generally final once the digital content has been delivered to your email address. However, we understand that exceptional circumstances may arise, and we are committed to customer satisfaction.
This refund policy outlines the specific conditions under which refunds may be considered and the process for requesting them.
2. Eligible Refund Circumstances
We may consider refunds in the following situations:
2.1 Technical Issues
- Payment was processed but digital content was not delivered
- Download links are non-functional due to our system errors
- Files are corrupted or incomplete due to technical problems
- System errors that prevent access to purchased content
2.2 Service Defects
- Content significantly differs from what was advertised
- Files are missing essential components described in the product listing
- Quality issues that render the content unusable for its intended purpose
2.3 Unauthorized Charges
- Duplicate charges for the same order
- Unauthorized transactions on your account
- Billing errors or incorrect pricing
3. Non-Refundable Circumstances
Refunds will NOT be provided in the following situations:
- Change of mind after successful content delivery
- Dissatisfaction with the kanji selection or interpretation
- Inability to download due to user error or technical limitations
- Lost or deleted files after successful download
- Compatibility issues with user devices or software
- Failure to download content within the 7-day access period
- Sharing or unauthorized distribution of content
4. Refund Time Limits
Standard Refund Window: 60 days from the date of purchase
Technical Issues: Must be reported within 14 days of purchase for priority processing
Unauthorized Charges: Must be reported within 30 days of the charge appearing on your statement
Refund requests submitted after these time limits will be evaluated on a case-by-case basis but are generally not eligible for refund.
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email us at support@oraclekanjiwriter.com with "Refund Request" in the subject line
- Provide Information: Include the following details:
- Order confirmation number or transaction ID
- Email address used for the purchase
- Date of purchase
- Detailed reason for the refund request
- Screenshots or evidence of any technical issues
- Wait for Review: We will review your request within 3-5 business days
- Receive Decision: You will be notified of our decision via email
6. Refund Process and Timeline
Processing Time: Approved refunds will be processed within 5-10 business days
Refund Method: Refunds will be issued to the original payment method used for the purchase
Bank Processing: Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear on your statement
Confirmation: You will receive an email confirmation once the refund has been processed
7. Merchant of Record
All transactions are processed by Lemon Squeezy, our merchant of record. Lemon Squeezy handles payment processing, tax collection, and refund processing on our behalf.
While we manage the refund approval process, the actual refund will be processed through Lemon Squeezy's secure payment system.
For payment-related technical issues, you may also contact Lemon Squeezy support directly, though we recommend contacting us first for faster resolution.
8. Partial Refunds
In certain circumstances, we may offer partial refunds or store credit as an alternative to full refunds. This may apply when:
- Only part of the purchased content has issues
- The issue can be resolved with additional content or corrections
- The refund request falls outside normal parameters but has merit
9. Chargeback Policy
Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact our support team. Most issues can be resolved quickly through direct communication.
Chargeback Consequences: Initiating a chargeback without first attempting to resolve the issue through our support may result in:
- Immediate termination of access to our services
- Prohibition from future purchases
- Additional fees charged by payment processors
10. Contact Information
For all refund-related inquiries, please contact us at:
Email: support@oraclekanjiwriter.com
Subject Line: "Refund Request" (for faster processing)
Response Time: We aim to respond within 24 hours during business days
Please include all relevant order information in your initial email to expedite the review process.
11. Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Modified" date. Continued use of our services after changes indicates acceptance of the revised policy.
Last Updated: September 20, 2024